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Order FAQs

* For local customers (southern Illinois area) please contact me if you'd like to view an original in person, prior to purchase *

What comes with the artwork?

Buyers of originals, large framed artwork, canvases and wood prints will receive a signed certificate of authenticity for the artwork, as well as a fun, colorful collection of goodies (varies but may include mini prints, art stickers or postcards, special offers, etc.) as a thank you in a separate shipment. Often these packages arrive before the artwork does. Packing for artwork is as minimal as possible while still being protective. Your art will likely be wrapped in tissue and clear plastic, padded and shipped in a sturdy cardboard box.

WHen will my order arrive? 

Production on most items is 5 business days + shipping. You can reach out with questions any time by emailing: em [at] emilydrewyates [dot] com. You will receive a tracking number as soon as your order has been shipped.

Do you have a RETURN/EXCHANGe policy?

I want you to be happy with your purchase - we will provide a no charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact by email: em [at] emilydrewyates [dot] com

Are the Prints archival quality?  

All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid free and of the highest archival quality. Framing, matting and hanging hardware is museum quality. 

My print partner has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation.

Are there More Details on the choices of media and framing offered? 

Photographic Prints: Photo prints are on Fujicolor Crystal Archive Matte paper, a traditional professional matte surface paper with minimal texture and sheen – acid free, showcasing vibrant, true-to-life colors. Photo prints offer a lower cost option than fine art paper prints (see below), but the print quality is outstanding. You can order photo prints mounted on gatorfoam substrate (a very rigid, durable and lightweight backing that will not warp) for an easy and affordable way to hang and display the art. All framing options and mat widths are available with photo prints too.

Fine Art Prints: Fine art prints are on Moab Entrada Bright Rag, a 100% cotton, smooth matte finish, acid free archival paper, museum quality and perfect for framing. Pigmented ink ensures your artwork will remain vibrant for many years. Choose from various decor-friendly frames with your choice of mat widths. If you've already got the perfect frame or want to handle the framing yourself, you can order your print unframed, or mounted on gatorfoam or styrene substrate. 

Canvas Gallery Wraps: Fine art canvas wraps are printed directly onto museum-quality canvas material using high-quality archival inks. Your choice of glossy, lustre laminate or metallic is applied to each piece to protect the surface of the print. They arrive 'Ready To Hang' with a wire hanger and bumpers.

High Gloss Metal Prints: Brilliant white high gloss surface for unsurpassed detail and vibrance. 

Wood Prints - White Finish: Maple wood prints are printed directly onto 1/2" thick maple surfaced wood board, for a warm and natural-looking print that is also eco-friendly. White Finish - A white ink underlay is printed under the image area to make the true colors of your image pop, while still allowing the beautiful wood texture to show on the print surface.


Acrylic Prints: Beautiful photo prints face-mounted to plexiglass with polished edges. Offered with a variety of ultra-modern mounting options.

Greeting Cards: Include white envelopes for single cards, 10 packs and 25 packs. The greeting cards are 5x7 and include an image on the front, name of the piece and the artist on the back, and a message/greeting on the inside (or leave blank). They are shipped flat (not folded).  

Kiss-cut stickers: Create a unique vinyl sticker to personalize almost anything! Available as individuals, 5 pack and 10 pack. Kiss cut is a style that is only cut through the vinyl making these stickers easy to peel from the liner. The multi-purpose sticky backing allows the sticker to be placed on anything from cars to notebooks and can be easily removed and restuck anywhere. Each sticker can be up to 2.6 x 3.6 inches.

How do i contact customer support?  

You can reach out at any time by email to: em [at] emilydrewyates [dot] com  

How can i keep up with your new work?

The best way to be in the loop on latest paintings, upcoming events and other exciting happenings is to subscribe to my email list! Join here

In addition to fine art prints and original works, I also offer custom, commissioned artwork! You can learn more about that process on this page.

Follow along on social media:

Instagram @emilydrewyates

Facebook Emily Drew Yates Art & Illustration

Pinterest Emily Drew Yates Art & Illustration

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

https://www.emilydrewyates.com/faq

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This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

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